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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4922
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Just purchase ink for my Epson WF-3640 I purchased XL it

Customer Question

Just purchase ink for my Epson WF-3640 I purchased XL it saying it is not recognizing the ink cartridges and when it did it is not printing the right colors
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: 2 months Epson WF 3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: just now installed new cartridges
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Printers
Expert:  Shefin replied 12 days ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the following and let me know the response.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Then turn off the machine and unplug it for 5 minutes.
Plug it back it and wait for the insert cartridges message.
Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

S H E F I N

Customer: replied 12 days ago.
I do not want to have money taken from my card except the $5. I thought this was Epson Support
Customer: replied 12 days ago.
no
Customer: replied 12 days ago.
I will try what you suggested but, I wont buy another Epson for our business because of the money to ask for support
Expert:  Shefin replied 12 days ago.

Hi,

I apologize for the inconvenience caused to you. We are experts from justanswer.com, a paid support site.

If you have charged, please contact our customer support to get a refund.

http://ww2.justanswer.com/help

Thank you.

S H E F I N

Customer: replied 12 days ago.
thank you
Expert:  Shefin replied 12 days ago.

Hi,

You are most welcome!

Thank you.

S H E F I N

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