Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
We dont want to reset it yet. Lets do a power cycle first before we do that. If it is reset, you will have to add
it back to your network, set it up on computer and on printer etc.
Please follow the document below and reply with results:
If the 'soft reset' doesnt work, you can wipe it to factory with the same link.
Please rate the 5 stars at the top of the page to close out this question as it is the only way i amcredited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.~Franklin
When you go to your devices, and click on your printer, do you see a troubleshooting feature there?
We can try your drivers, your firmware etc. But if those fail, you will know if it is your actual
printer by factory resetting it.
if the printer menu isnt working then? It is something you will have to get looked at in person,
or you will have to contact the company and try to get your money back if you have a warranty.
How would you like to start?
It sounds like a hardware issue. Anyway please turn off the printer and disconnect all cables, including the power cable and the USB cable. Take out the toner/cartridges. Then hold down the Scan or Copy button for 60 seconds. Then connect the power cable and power ON the printer and insert the toner/cartridges. Check the result. If the touch screen is still not recoverable, it is a hardware issue. I would suggest contacting HP's Technical Support. If you are calling within North America, the number is 1 - 8 0 0 - 4 7 4 - 6 8 3 6 and for all other regions, click here.
Forget about pressing Scan/Copy button while printer is off. Just put the printer in OFF state without any wires connected to it and cartridges removed for few minutes. Then ON the printer, insert the cartridge and check again. If problem still persists, call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart 7520 Series) • Serial number (located on the back or bottom of the product).