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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Print blurring horizontal, I have run head cleaning numerous

Customer Question

print blurring horizontal, I have run head cleaning numerous times, also done horizontal alignment. head cleaning will help, but the next day the problems return
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: 1 year old, workforce pro 4630
JA: What's the make/model number of your printer? How old is it?
Customer: one year, workforce pro 4630
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc, windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing I can put my finger on, a three week period of no use. I ran head cleaning 5 or 6 times and had to replace ink as a result. the ink replacement occurred after the print problem started
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 11 days ago.
Category: Printers
Expert:  Kevin T replied 11 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 11 days ago.

Hi

Can you give me the serial number?

Regards

Kevin

Customer: replied 11 days ago.
scwy198454
Customer: replied 10 days ago.
second response scwy198454
Customer: replied 10 days ago.
Hello is anyone there?
Customer: replied 10 days ago.
third response epson model 4630 workforce pro Serial number scwy198454
Customer: replied 10 days ago.
Can you help or do I need to request a refund