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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a MFC-J450DW It says Receiving but doesn't print,

Customer Question

I have a MFC-J450DW It says Receiving but doesn't print
JA: What's the make/model number of your printer? How old is it?
Customer: about 2 yrs old MFC-J450DW LC103?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - laptop, intel, HP
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened, no issues previously. Printer was unplugged for a month or so
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Printers
Expert:  GeekGal replied 11 days ago.

Hi there. My name is*****'m sorry that you're having this problem. I will do my best to help.

In order to provide the best possible help, I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see:

http://whatsmyos.com/

Expert:  GeekGal replied 11 days ago.

Customer Service has notified me that you would like a phone call. I would be happy to give you a call and I have sent you an offer for this Premium Service. Once you accept, I will be able to give you a call. Thank you!