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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have an epson picture mate model B271A. Just put a brand new

Customer Question

have an epson picture mate model B271A. Just put a brand new sealed cartridge in, cleaned the heads, printed the test and the photo will still not print correctly. Very faded and muted image. What can I do?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: It is probably 8 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac don't know the system
JA: How long has this been an issue? What happened right before this popped up?
Customer: I haven't used this printer in years, just trying it today.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: Printers
Expert:  Richard replied 18 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please