How's it going.Let me read of your question. Give me a minute.
Can you give me the serial number of the scanner?
Do you get any error messages when you scan? S/N didn't find anything onlien with scanning errors..
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
Losing the scanner connection is a common problem with wireless connections. Wejust need to reinstall the printer drivers. But it must be don correctly. I can give you detailed directions to follow.
Here is the installation procedure. Each step must be done in the order given in order for the process to work. This thorough method that I have developed, always works. First, please do the following:
Do you have other working printers installed on your computer?
Reset Printing System - If there are no other printers installed on the mac, the printing system should be reset, in order to guaranty a clean installation. Use Apple icon in the top left corner of your screen to select System Preferences. Open the Printers & Scanners window. Hold the CTRL key down and user the select button on you mouse to click anywhere in the left side of the printer window. Then select Reset Printing System on the menu.
You can remove them both. This should happen automatically when you reset the printing system. If it doesn't, you can leave the fax icon there.
Uninstall Printer Software - Use Finder to open the System Preferences > Applications folder and locate the subfolder for your printer. Drag the entire folder into the Trash folder.
Restart Computer System - Use the Apple icon to restart your computer operating system. You can rejoin this conversation by selecting the link in your notification email.
Great! Good jo.
Download Printer Software - Select the following link to download the Full Feature Printer Software and Driver package for your printer and operating system:
Good job. Please wait until I locate your drivers on the Lexmark website.
It looks like there are separate printer drivers and scanner drivers. Here is the link to download and install the print driver:
Install Printer Software - If you do not see a Run button, use your Finder to locate the downloaded printer file in the Downloads Folder. Use the select button on the mouse to select the heading on the Date column and sort the download files by date, so that the required file is at the top of the list. Select the file to open it, and follow the prompts to install the software.
Here is the link to the scanner driver:
Please download and install this driver too.
Since you could print before, your printer is set up. Select 1).
Give that a try.
Go for Lexmark. You might have to return and select fax too.
Can you open the IP tab the same way you did for the print driver?
Here are the instructions in the Release Notes from the Scanner download page:
Installs a scan driver that will enable the user to scan in Apple's Image Capture application on Mac OS X running 10.6.8 and later Mac OS. Instructions: 1. Download the file. 2. Double-click on the file to mount as a disk image. 3. Open the disk image. 4. Double-click the installer icon to begin installation.
Did you do all of the above?
How do you initiate the scans, from the printer or from the computer?
What do you see in Finder - Devices?
What do you mean by running it in device.pkg?
That file is not a user interface. You may not see a separate scanner icon in Printers & Scanners. You should open the printer software icon on your desktop and go to the scanner section.
No, I am taking about application software that should have been installed on your desktop when the drivers were installed.
Either place. Use your Finder to look for Lexmark application software.
Not looking for icons. Try to open the names.
I've been looking at installation info online. Sorry. Nothing specific to your problem. If I think of anything after you go offline, I will let you know. I am sorry that I was unable to solve your problem