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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I feel silly asking such a simple question, but I've tried

Customer Question

Hi, I feel silly asking such a simple question, but I've tried to add paper to my new-to-me printer and it keeps telling me I have an error. What should I do?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It's a Canon MF220 Series and no more than a year old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC using Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It ran out of paper and I opened the bottom drawer and placed about twenty sheets inside, making sure they went all the way back, but it won't finish the print job and the error button is flashing red.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I can't think what it might be. I'm sure this is a basic mistake I'm making.
Submitted: 5 months ago.
Category: Printers
Expert:  technicalcat replied 5 months ago.

Hello, and thank you for using this service.

What is the exact error message you are receiving?

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