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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I CANNOT PRINT DOCUMENTS. Ip2700, LAPTOP PC, JUST RECENTLY-

Customer Question

I CANNOT PRINT DOCUMENTS.
JA: What's the make/model number of your printer? How old is it?
Customer: Ip2700
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: LAPTOP PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: JUST RECENTLY- IT WORKED PERFECTLY LAST WEEK
JA: Anything else you want the printer expert to know before I connect you?
Customer: WHEN I PRESS PRINT, ALL MY DOCUMENTS COME UP . THIS IS NOT USUAL
Submitted: 17 days ago.
Category: Printers
Expert:  Jason Jones replied 17 days ago.

Hello,

I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason