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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My co0mputer doesn't recognize it. Its an Ent 5530 approx. 2

Customer Question

My co0mputer doesn't recognize it.
JA: What's the make/model number of your printer? How old is it?
Customer: Its an Ent 5530 approx. 2 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP 110 PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened when I tried to update it on this computer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's it.
Submitted: 18 days ago.
Category: Printers
Expert:  Lorenz Vauck replied 18 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

Can you please let me know in which way your computer does not recognize you anymore (password, fingerprint, face-scan, or what exactly please)?

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 18 days ago.

Are you still there? I am waiting on you here to help you, please let me know how we should continue. Thank you very much.

Customer: replied 17 days ago.
I solved the problem.
Customer: replied 17 days ago.
Do I get am refund?
Customer: replied 17 days ago.
Can you answer me?
Expert:  Lorenz Vauck replied 17 days ago.

Yes, the refund is on the way. If you have any questions in the future and would like to work with me directly, please enter them in the format "For expert ComputerVauck ONLY: Question ......." at the following site, in the little box on the left side:

http://www.lorenzvauck.com/

It´s best if you bookmark the site directly in your browser.

I wish you a great time and remain with best regards,

Lorenz Vauck

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