I'm sorry about the issue. What's the model of the new router?
On the printer's screen, when it asks to press the WPS button, do not press the OK button, but can you press the red Stop / Reset button, then select the Standard Setup option, then select / connect to your wi-fi / wireless network name and check?
Please reply at the box below. Thank you,
Please select one access point only. Please reply at the box below. Thank you,
Please stay with me on this web page.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
I'm sorry. Some how your payment is denied. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=39d81c50-bc4d-4bc2-9aca-7e49c42e14e7, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:
, then click on Open or Run (or save) if prompted.2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)Please type at the box below, then click on the Send button below to communicate with me. Thank you,
That's okay. What's your time zone? When can you be back? (it's about 3:45PM PST time now.)
Please let me know. Thank you,
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system? (1) You are not having as much difficulty as you think. This conversation takes place on your computer. A notification is sent to your email whenever you get a response, but you can simply ignore those and stay on the computer. They occur in parallel with this, and you aren't missing anything. (2) Your credit card is being denied because your credit card company does not recognize this internet charge as valid. You can call the Customer Service number on the back of the card and tell them that you wan to be charges for this service. Then we can continue, and I can get your printer working for you. (3) Relax. This is easier than you think.