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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I take a printer offline, Epson XP-420 - one year

Customer Question

How do I take a printer offline
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson XP-420 - one year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started when I switched printer and unable to find where to go online
JA: Anything else you want the electronics expert to know before I connect you?
Customer: All print commands work but nothing is printed on paper
Submitted: 3 months ago.
Category: Printers
Expert:  Kevin8472 replied 3 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 3 months ago.

Can you tell me how you are connected. Wired or wireless?