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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Xerox 4112 shuts down just as copy tries to enter finisher.

Customer Question

Xerox 4112 shuts down just as copy tries to enter finisher. only does this on two sided copies, when I send I sided copies it prints fine.
Submitted: 17 days ago.
Category: Printers
Expert:  Bob James replied 17 days ago.


Thank you for using
My name is ***** ***** I will do my best to help.
Please give me just a bit to look over the question and do some initial research.

Expert:  Bob James replied 17 days ago.

After my 2nd response, an automatic "Premium Service" offer will be made. Please feel free to disregard it, we can revisit that type of service later if necessary.

Please clarify, does the printer turn off completely, and you must actually turn it back on?

What is the history of the printer? How new/old is it? Did you purchase it new or used? Has this function ever worked before?



Expert:  Bob James replied 16 days ago.


Just wanted to follow up. Do you still need help with the printer?

I'm happy to keep working toward a solution for you.