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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I think it's old. My neighbor gave it to me. It's a Lexmark

Customer Question

Hi Pearl
JA: What's the make/model number of your printer? How old is it?
Customer: I think it's old. My neighbor gave it to me. It's a Lexmark Prevail Pro705
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing--the printer is new to me. I have the printer connected to my wireless network, but when I search for the printer on my laptop, I don't see it
JA: Anything else you want the printer expert to know before I connect you?
Customer: that should do it
Submitted: 5 months ago.
Category: Printers
Expert:  babyxdeja replied 5 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Customer: replied 5 months ago.
Ok
Expert:  babyxdeja replied 5 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 5 months ago.
No--I'm not interested in paying that much for a solution. It's an old printer worth probably less than $25. I could instead buy new for $100 or so
Customer: replied 5 months ago.
The original offer said 5 deposit refundable + 21 for a solution. Now I'm getting upsold?
Customer: replied 5 months ago.
Can I just get my $5 back?
Customer: replied 5 months ago.
This service isn't affiliated with Lexmark, is it?
Customer: replied 5 months ago.
Are you there Cody?
Customer: replied 5 months ago.
Ok. I will dispute any charges I see come through on my credit card.
Customer: replied 5 months ago.
Thanks

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