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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Officejet4630e will not go on, it shows ox83c0000a error

Customer Question

Officejet4630e will not go on, it shows ox83c0000a error code
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Hp officejet 4630
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: The printer won't come on it gives the code ox83c0000a
JA: How long has this been an issue? What happened right before this popped up?
Customer: I turned the printer off for vacation an now it won't come on but withe the code oc83c0000a
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 18 days ago.
Category: Printers
Expert:  Richard replied 18 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 18 days ago.
I tried that four times, it did not work, that was before I contacted you.
Expert:  Richard replied 18 days ago.

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

Customer: replied 18 days ago.
Please discontinue, I can see, that if you don't know what the code means, we won't get any where. I want my money back.
Expert:  Richard replied 18 days ago.

the code refers to an ink system failure, if you wish to of known what it meant it would have been no problem to just ask me.

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