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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Epson Artisan 810. Receiving scanner error message. Have

Customer Question

Epson Artisan 810. Receiving scanner error message. Have tried removing power.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Model C381A. Approx. 3 year old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC with Windows 7. Error occurred while computer was off. Printer was not in use, just started beeping and displayed error message. And, yes, I have already tried the usual percussive maintenance procedures.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Started last night. Some furniture was moved into the room, but printer not touched, that I know of.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Nope, that's all.
Submitted: 6 months ago.
Category: Printers
Expert:  babyxdeja replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  babyxdeja replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?