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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just turned on new printer WF-7620 series,when I look for

Customer Question

i just turned on new printer WF-7620 series,when I look for English could not find, I pusher what I thourt was Australia, carnt understand how to change back to look for English. can you help.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: printer could you read what I wrote,
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: the printer is in another language. I pushed wrong language at start up. its new.
JA: How long has this been an issue? What happened right before this popped up?
Customer: the printer is brand new,never been used.
JA: Anything else you want the printer expert to know before I connect you?
Customer: if he knows the language on my screen it would be handy.i want to change language to English.
Submitted: 17 days ago.
Category: Printers
Expert:  Md. Sadique replied 17 days ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 17 days ago.

Could you please tell me in which language your printer is presently in?

Customer: replied 17 days ago.
no carnt understand,the thing is can we reset
Expert:  Md. Sadique replied 17 days ago.

On the printer press the Home button > then the setup button(wrench)

Expert:  Md. Sadique replied 17 days ago.

Once you are there tell me.

Customer: replied 17 days ago.
now I would like to ask you is this service the official customer after sales service connecter to EPSON if it is could you send me a phone number or email for complaints.I am not satisfied with your service.
Expert:  Md. Sadique replied 17 days ago.

I am sorry to say you are not following my steps to fix this issue. I can be your eye in changing the language to English.

Please co-operate and follow my instructions.

Expert:  Md. Sadique replied 17 days ago.

On the printer's control panel > press the Home button > then the setup button(wrench) and then tell me a single option you see there. I will come to know which language it is in.

Customer: replied 17 days ago.
hello Mr Md. Sadique there are laws in Australia around after sales customer service. there is no set up button(wrench) on the home screen. If a star sign is the set up it has the word Predef above it.
Expert:  Md. Sadique replied 17 days ago.

Let me give you the image of the button.

Expert:  Md. Sadique replied 17 days ago.

Please click the blue link to see the image.

Customer: replied 17 days ago.
ok that is the configuration on my screen. As i scroll down it has Param Admim and Admimistration Systeme
Expert:  Md. Sadique replied 17 days ago.

Select System Administration.
Select Common Settings.

Expert:  Md. Sadique replied 17 days ago.

The common settings will be displayed "Allgemeine Einstellungen"

Customer: replied 17 days ago.
no words look like that.most of the words start with Param . like Parma communs or the last one is rest param defaut ?
Customer: replied 17 days ago.
Md. Sadique I' have run out of time. need to leave work.
Expert:  Md. Sadique replied 17 days ago.

I am sorry for the delay.

If you want we can continue later.

Expert:  Md. Sadique replied 17 days ago.

Under Admimistration Systeme > how many options do you see.

Expert:  Md. Sadique replied 17 days ago.

If you can write it down here. It will help me to identify which one is the Common settings.

Expert:  Md. Sadique replied 17 days ago.

Because inside the common settings you will find an option language from where we can change the language to English.

We are very close.