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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I need to print from a pdf file from my email. but my

Customer Question

i need to print from a pdf file from my email. but my printer is not working the power light is on and so does the blue one. but it's not printing
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: canon ip110series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac book pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: i dont really use the printer as much. i just needed it today
JA: Anything else you want the printer expert to know before I connect you?
Customer: that's it
Submitted: 19 days ago.
Category: Printers
Expert:  Kevin T replied 19 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Cody replied 19 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 19 days ago.
ok
Expert:  Cody replied 19 days ago.

I had sent offer, maybe we can remote in tomorrow to work on this

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