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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have a MX870 with the message ink absorber almost full. Does

Customer Question

have a MX870 with the message ink absorber almost full. Does this mean I need a new print head?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MX870, item # 4206B002
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: it has been in use since 12/29/2010
JA: Anything else you want the printer expert to know before I connect you?
Customer: how to reset and resove this pending issue
Submitted: 6 months ago.
Category: Printers
Expert:  Kevin8472 replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 6 months ago.

Can you give me the serial number please?

Customer: replied 6 months ago.
ACAK46809
Expert:  Kevin8472 replied 6 months ago.

Let me check into this.

Customer: replied 6 months ago.
No
Expert:  Kevin8472 replied 6 months ago.

Sorry?

I am checking into the error?

Customer: replied 6 months ago.
There was no response to my printer question except to charge me 39.99 to connect to my computer. One does not answer a printer hardware question like that. There was no answer. This service response is not appropriate. Look up the printer question on the Canon website. The ink absorber pads need cleaning/replacement service. I want my money refunded