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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When checking ink level, it says printer is offline. Brother

Customer Question

when checking ink level, it says printer is offline.
JA: What's the exact make and model of your printer?
Customer: Brother MFC-255CW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: haven't used printer in a while cause ink cartridges were empty but it was operating fine before.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Printers
Expert:  babyxdeja replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  babyxdeja replied 3 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?