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WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
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I have a Brother MFC-490CW printer that has a problem with

Customer Question

I have a Brother MFC-490CW printer that has a problem with printing black. It will print anything in any color but points very light when printing black.
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: Don't know how old but we have had it for several years. Will try to locate the info on it.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: WE have a Mac with OS-X El Capitan.
JA: How long has this been an issue? What happened right before this popped up?
Customer: This happened not to long ago. It just seemed to happen all of a suddden when trying to print documents. If I request to print the same document in a different color it prints just fine.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 17 days ago.
Category: Printers
Expert:  WesPCDr replied 17 days ago.

Hello, I'll be assisting you today.

Expert:  WesPCDr replied 17 days ago.

Usually what happens is the print head becomes clogged and needs to be cleaned.
Your printer will have a clean print head maintenance tool that can be ran to clean the print head to clean the clogged print head. Sometimes running this tool 3-4 times will fix the issue. If not, then the print head is too clogged and a replacement print head will be needed.
Let me know if you need the exact instructions to run the clean print head maintenance tool.

Expert:  WesPCDr replied 17 days ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.

Customer: replied 17 days ago.
I need instructions on how to run the clean head maintenance tool