Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Would you like me to remote in your computer and work on this issue?
Could you please try typing a paper in word in blue, black, red, yellow, green etc and then print it?
Tell me which all colors didn't print.
Did you try black?
Do you see any error message?
Yes, I am here.
I would suggest you to reconsider the remote support. It will help me to identify the exact cause.