How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Web pages will not print, but pages such as excel will.

Customer Question

Web pages will not print, but pages such as excel will. Message "Printer" Error
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Canon, mx432 2 years pld
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc Windows pro 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Became an issue when I changed my PC . Printer worked fine with previous laptop
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  Md. Sadique replied 4 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Would you like me to remote in your computer and work on this issue?

Customer: replied 4 months ago.
No. Pls advise what steps to take to restore my printer. What fees are applicable here.
Expert:  Md. Sadique replied 4 months ago.

Could you please try typing a paper in word in blue, black, red, yellow, green etc and then print it?

Tell me which all colors didn't print.

Customer: replied 4 months ago.
pls respond to my question. I do not wish securely connect
Expert:  Md. Sadique replied 4 months ago.

Could you please try typing a paper in word in blue, black, red, yellow, green etc and then print it?

Tell me which all colors didn't print.

Customer: replied 4 months ago.
none of colors printed.
Expert:  Md. Sadique replied 4 months ago.

Did you try black?

Customer: replied 4 months ago.
Expert:  Md. Sadique replied 4 months ago.

Do you see any error message?

Customer: replied 4 months ago.
printer: error
Customer: replied 4 months ago.
ARE YOU STILL HERE?
Expert:  Md. Sadique replied 4 months ago.

Yes, I am here.

I would suggest you to reconsider the remote support. It will help me to identify the exact cause.