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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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O just bought Epson XP-640. I would like to use print CD. My

Customer Question

Hi, O just bought Epson XP-640. I would like to use print CD. My computer is iMac (OS Sierra 10.12.. I downloaded the driver and my system has Epson XP-640 series-Air print but when I push print the message came out ,you have to download the driver from Epson " what I have to do ?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: I just bought it today and the model ia " EPSON Inkjet all in one XP640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I said Mac os Sierra 10.12.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: It is the first time to use it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Thanks, ***** ***** wait
Submitted: 17 days ago.
Category: Printers
Expert:  Jason Jones replied 17 days ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

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Thank you,
Jason