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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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All of a sudden my scanner won't scan. The printer model is

Customer Question

Hi There, All of a sudden my scanner won't scan. The printer model is MP495 and I am using windows 10
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: I am trying to find that info exactly
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PIXMA MP495 I don't know what else . the computer is a PC. Will you name some operating systems and I will tell you. I don't know the names.
JA: How long has this been an issue? What happened right before this popped up?
Customer: about a week. never had this problem
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Printers
Expert:  Jason Jones replied 17 days ago.

Hello,

I am the person that will be helping you today. May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Expert:  Jason Jones replied 17 days ago.

I am the person that will be helping you today. May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

Customer: replied 17 days ago.
Usb
Expert:  Jason Jones replied 17 days ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 17 days ago.
No actually.
Customer: replied 17 days ago.
I have installed a scsnner on my phone and just prefer that my money be refunded.
Expert:  Jason Jones replied 17 days ago.

I will send in the refund request.

Thank you.

Customer: replied 17 days ago.
Thank you so much.