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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Brother printer says paper jam front and rear and after a

Customer Question

Brother printer says paper jam front and rear and after a thorough search, cannot find any paper. Want to disconnect printer, but can't loosen the power cord on printer. Is there a special way to do this? Thanks
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: My user's guide says MFC-J870DW wireless color inkect printer,
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac 10.7 (Printer was purchased June 15, 2015)
JA: How long has this been an issue? What happened right before this popped up?
Customer: I had a paper jam a week ago, but removed paper and all worked fine.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Any help would be appreciated.
Submitted: 14 days ago.
Category: Printers
Expert:  Kevin T replied 14 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 14 days ago.

Hi

Can you give me the serial number please?

Regards

Kevin

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