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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My computer says the printer is offine, D1100 I can't

Customer Question

My computer says the printer is offine
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: D1100 I can't guesstimate how old maybe 3 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: a few days I wasn't on it and tried to print something and it says it was offline
JA: Anything else you want the printer expert to know before I connect you?
Customer: not that I can think of. My jhusband tried to print something a few days ago.
Submitted: 14 days ago.
Category: Printers
Expert:  Kevin T replied 14 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 14 days ago.

How's it going.

Are you connected wireless or wired?

Regards

Kevin

Customer: replied 14 days ago.
wireless
Expert:  Kevin T replied 14 days ago.

Could be a few things.

Can I connect and have a look?

Regards

Kevin

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