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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31236
Experience:  Printer and scanner problem resolver for over 15 years
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I can't print anymore on Epson Ultra Premium Presentation

Customer Question

I can't print anymore on Epson Ultra Premium Presentation Paper Matt
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson Stlus Photo R2400
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac os10 verion 10.6.8
JA: How long has this been an issue? What happened right before this popped up?
Customer: I think I installed Snow Leopard
JA: Anything else you want the printer expert to know before I connect you?
Customer: Just that I was able to print very well on the original printer software.
Submitted: 17 days ago.
Category: Printers
Expert:  Richard replied 17 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please