How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask WesPCDr Your Own Question

WesPCDr
WesPCDr, Technician
Category: Printers
Satisfied Customers: 1503
Experience:  Over 5 years as a computer and printer repair technician
21171802
Type Your Printers Question Here...
WesPCDr is online now
A new question is answered every 9 seconds

I have a WF-2540. It is making noise, but not making copies,

Customer Question

Hello,
JA: Hello. What is your issue regarding?
Customer: I have a WF-2540. It is making noise, but not making copies
JA: What's the make/model number of your printer? How old is it?
Customer: Epson WF-2540
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: just happened now. There was a paper jam. I took out the jam. No small pieces
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 17 days ago.
Category: Printers
Expert:  WesPCDr replied 17 days ago.

Hello, I'll be assisting you today.

Expert:  WesPCDr replied 17 days ago.

Sometimes the rollers become dirty and cause the paper to slip. This can cause the paper not to pick up or even cause a paper jam because the sensors do not see the paper pass in a certain amount of time.

To fix the problem, unplug the printer power cable. Open the covers and remove any cartridges and look for loose paper. Use tweezers to pull the paper out or the eraser end of a pencil to move the rollers and get to the paper. Then use a damp paper towel with water or Windex and clean the rollers. Start where the paper touches the printer and look for white, gray, and black rollers. Use your fingers to move the rollers as much as you can to clean them. Open the printer and clean the other rollers you can find as well.

Then plug the printer power back in try to print.

Expert:  WesPCDr replied 17 days ago.

If the noise continues, then the problem is a broken gear that will need to be repaired by a printer repair technician. If your printer is under warranty, I would suggest getting a replacement as the cost for repair is about the same as a new printer.

Expert:  WesPCDr replied 17 days ago.

Let me know if you need additional help so I can assist further.
Also, please rate my answer below so based on your satisfaction.
Thank you.

Customer: replied 17 days ago.
I have done all those prior to contacting you but to no avail.
Customer: replied 17 days ago.
I am not satisfied with the support. It did not help me at all.
Expert:  WesPCDr replied 17 days ago.

Usually, the noise is a gear that is cracked and can be replaced on your own. But you must take apart the printer.

Expert:  WesPCDr replied 17 days ago.

I will open the question so other experts can help.

Customer: replied 17 days ago.
For the amount you charge $5 + $21 , you should be able to contact me and help out. Instead of charging additional for each step