Printer Repair Questions? Ask IT Technicians for Answers ASAP
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If you would prefer a video instead of written steps, click here: http://support.hp.com/us-en/document/c04326308
Here are the written steps:
Press the Power button to turn on the printer, if it is not already on.
Open the cartridge access door by placing two fingers under one or both of the small handles on the sides of the cartridge access door and then lifting it up.
The Door Open screen displays on the printer control panel with the message, 'The cover or door must be closed to print. Check that it is completely closed.' A Change Ink option also displays on the bottom right corner of the touchscreen.
Touch Change Ink to watch a video on the touchscreen about replacing the cartridges (optional).
Lightly press down on the low or empty cartridge to release it.
Remove the cartridge from the slot on the left to replace the tri-color cartridge.
Remove the cartridge from the slot on the right to replace the black cartridge.
Pull the cartridge toward you out of its slot, and then set it aside for recycling.
Recycle any low or empty cartridges. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and it is free of charge.
Remove the new cartridge from its package. Be careful to touch only the black plastic on the cartridge.
Pull the orange tab to remove the protective tape from the cartridge.
Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections.
Slide the new cartridge at a slight upward angle into the empty slot, and then gently push up on the cartridge until it snaps into place.
Insert the tri-color cartridge into the left slot.
Insert the black cartridge into the right slot.
Repeat these steps to replace the other cartridge, if necessary.
Close the cartridge access door. When the door is completely closed, the Door Open screen with the message, 'The cover or door must be closed to print. Check that it is completely closed.' disappears, and the printer returns to the Home screen.
Wait for the printer to calibrate and align the cartridges. After the alignment is complete, the printer prints an alignment page.
Touch OK, and then discard or recycle the alignment page.
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