Hi! My name is ***** ***** I will be assisting you. Let's get started!
While the printer is powered on, please pull the power cord from the printer. (make sure the printer is on when you pull the cord)
Wait 2 minutes
Plug the cord back in and power it on
Do you still have the error?
Is your printer connect to your computer via USB cable?
Unplug the USB cable from your printer and unplug it from the computer.
Plug the USB end into the computer into a different port then plug the other end into your printer
Does the error still continue?
There are two USB ports on the back of the printer. Please try using the other port
Thank you for confirming -- For some reason, the printer is not recognizing that the USB cable is going to a computer and thinks it is an unsupported device.
Have you tried uninstalling the printer on your computer and installing it again?
Yes, I can.
We are 6 hours apart (6 hours behind for me) so I will be back here around 11am my time which is 5pm your time.
I will send the offer for remote now and you can accept tonight or tomorrow.