How's it going.Let me read of your question. Give me a minute.
Can you give me the serial number?
It should be on the back
Yes look into it.
Would you like me to connect and clean it?
$39 for the secure remote assistance, totally up to you.
Yes, are you at your pc now?
OK we need to do some cleaning. Right click on the printer and go to properties please/
Hello and welcome to JustAnswer. I look forward to assisting you today with the best answer possible.It is a problem with the printhead because the printhead is the part of the printer which puts ink on the paper.As you have already tried cleaning the printhead via printer's control panel. Now let's try manually cleaning the printhead.Take a paper towel and fold it into 4 turns and make it little thick. Then add little rubbing alcohol to it and then place it in the path of the printhead carriage. Then move the printhead carriage over it a few times.Please follow this link to see a video : http://www.youtube.com/watch?v=yrAqXjX10xsTell me if it makes any difference to your problem.
Keep me posted!