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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't connect to my my wireless system, it is HL-L2360DW

Customer Question

I can't connect to my my wireless system
JA: What's the make/model number of your printer? How old is it?
Customer: it is HL-L2360DW Laser Printer. It is about two months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OS10.10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have not been able to connect it since I purchased it
JA: Anything else you want the printer expert to know before I connect you?
Customer: No, that's the main issue
Submitted: 5 months ago.
Category: Printers
Expert:  Jason Jones replied 5 months ago.

Hello,
I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

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