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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am setting up my MAC to the new Brother printer - J480DW

Customer Question

I am setting up my MAC to the new Brother printer - J480DW and don't seem to be able to log into the solution.brother.com/mac software for Mac's.I have an IMAC with no CD/DVD drive. Where do I go to get this process done?
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: I just purchased the printer last month. its a compact. MFC-J480DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OSX
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am just setting the new printer up with the computer. I am to the part where #9 says print from a computer
JA: Anything else you want the printer expert to know before I connect you?
Customer: I just need to be able to print to the new printer from my computer.
Submitted: 13 days ago.
Category: Printers
Expert:  Kevin T replied 13 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 13 days ago.

How are you connected, would this be a wired connection or wireless?

Customer: replied 13 days ago.
where do I connect the printer to the MAC? I have the printer connected to the power. I am trying to set this up as a wired connection right now. Will work on the wireless later.
Expert:  Kevin T replied 13 days ago.

You need the software as you have said.

Is it Ethernet wired or USB wired you are trying to do?

Customer: replied 13 days ago.
USB
Expert:  Kevin T replied 13 days ago.

Would you like me to connect and resolve for you?

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