How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask crash2199 Your Own Question

crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 16423
Experience:  5+ years as Tech
50836188
Type Your Printers Question Here...
crash2199 is online now
A new question is answered every 9 seconds

How to i reset a code for service sc552?

Customer Question

how to i reset a code for service sc552?
Submitted: 2 months ago.
Category: Printers
Expert:  crash2199 replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 2 months ago.

The 552 error code is usually a internal failure that would require replacement of the Thermistor.

Please try this:

Press Clear Mode then 107 then Clear/Stop and hold for 5-10 seconds.

Does the code still appear?

Customer: replied 2 months ago.
How do i press 107 there's no numbers on the machine
Expert:  crash2199 replied 2 months ago.

Did you press the Clear Mode option?

Customer: replied 2 months ago.
I pressed escape. There is no clear mode
Expert:  crash2199 replied 2 months ago.

Press the Clear button (yellow)

Customer: replied 2 months ago.
There is no yellow button. They are all the same color. These are the buttons.Online - Menu - Job Reset - Power - Alert - Data In - Ok and Escape
Expert:  crash2199 replied 2 months ago.

I apologize -- I had the wrong model on my screen.

How old is the printer?

Customer: replied 2 months ago.
I had it for about 5 years
Expert:  crash2199 replied 2 months ago.

Thank you for confirming. Unfortunately, it is outside of the warranty period and it will require an internal part to be replaced. The bad news is that the part will cost around $150-$300 plus labor cost. For that price ($150-$300), you can buy a brand new laser printer that comes with a 1 year warranty.

It is always up to the customer to decide if it makes more financial sense to repair or replace a printer but I would recommend replacing the printer with a newer model.

Expert:  crash2199 replied 2 months ago.

If you have anymore questions or if you need help with purchasing a new laser printer, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Customer: replied 2 months ago.
Do you know what printer would be a good substitute for this printer? I need one that prints 11x17.
Expert:  crash2199 replied 2 months ago.

Sure, let me find you a good replacement.

Customer: replied 2 months ago.
Ir should print pictures pretty good too. I print t-shirt transfers.
Expert:  crash2199 replied 2 months ago.

Is there a price range that you would like to stay around?

Customer: replied 2 months ago.
I'm not sure. Less than $1,000 if possible.
Expert:  crash2199 replied 2 months ago.

Okay, please give me a couple of minutes to find one for you.

Expert:  crash2199 replied 2 months ago.

I have found a printer that meets all of your requirements although it is $1491 -- Take a look here: https://www.amazon.com/Oki-Data-Workgroup-Printer-Color-Mono/dp/B00DFB7TUA/ref=sr_1_1?ie=UTF8&qid=1479600076&sr=8-1&keywords=OKI+Data+C831n

Expert:  crash2199 replied 2 months ago.

If you have anymore questions, please reply back otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.