Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. In order to provide the best possible help, I will need to know what the version of the OS that you have on your MAC. From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X”.
You're welcome. I have notified customer service of your request for refund. If you should need to follow up, you can contact Customer Service via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help. Have a good night!