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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have completed setup of new printer but am unable to set

Customer Question

I have completed setup of new printer but am unable to set as default printer message comes up to check connections but I am able to print from word but not phd
JA: Just to clarify, what's the exact make and model of your machine?
Customer: canon Pixma MX490
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 8.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: has never worked setup printer 3 days ago
JA: Anything else you want the printer expert to know before I connect you?
Customer: the scanner does not work neither
Submitted: 5 months ago.
Category: Printers
Expert:  Md. Sadique replied 5 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 5 months ago.

Would you allow me to remote in your computer and tell you how to do it?

Customer: replied 5 months ago.
no
Customer: replied 5 months ago.
tell me without accessing my computer

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