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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to connect it to computer, installed drivers,

Customer Question

I am trying to connect it to computer, installed drivers, but will not print. Will not respond but the troubleshooter says nothing is wrong.
JA: What's the make/model number of your printer? How old is it?
Customer: canon i70
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: this is the first time for me trying this, hadn't have it connected for a few years
JA: Anything else you want the printer expert to know before I connect you?
Customer: is there a fee for the help, if so, how much?
Submitted: 3 months ago.
Category: Printers
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

Are you trying to setup the printer through Wi-Fi or USB?

Customer: replied 3 months ago.
USB
Expert:  crash2199 replied 3 months ago.

The payment has failed for remote assistance -- This type of issue is normally the bank placing a hold on the payment until you call and verify the purchase. If you wish to perform the remote assistance, please call your bank to verify the charge.