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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 370
Experience:  Technical Support Coach at Liberty Tax Service
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Wont6 print gives error 0x97, wf3640, Pc I'm 89 yrs old &

Customer Question

Wont6 print gives error cod 0x97
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: wf3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc I'm 89 yrs old & dont know the od
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just this morn
JA: Anything else you want the printer expert to know before I connect you?
Customer: It is only 2 to 4 mo old
Submitted: 20 days ago.
Category: Printers
Expert:  Isaac Franklin replied 20 days ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 20 days ago.

Lets try this first as if often 'clears' it.

First, turn off the printer, unplug the printer. Hold down power key for 1 full minute.

Then wait 10 minutes,

connect the power again to the printer, turn it on.

Is the error still there?

Please reply to continue if the error is still on the printer or rate if cleared.

Please rate the 5 stars at the top of the page to close out this question as it is the only way i am

credited for the work done with clients. Or, reply to continue if further troubleshooting is necessary.


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