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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It keeps flashing and wont print, It is a HP Deskjet 2131

Customer Question

It keeps flashing and wont print
JA: What's the make/model number of your printer? How old is it?
Customer: It is a HP Deskjet 2131 and only about three months old. Even my computer states that printer is not connected when it is
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: A brand new Asus
JA: How long has this been an issue? What happened right before this popped up?
Customer: It happened on the old computer several times but stopped . Now all I can do is scan but not print
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: What is the problem. At first I thought that paper was stuck but it is not.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No not really.
Submitted: 6 months ago.
Category: Printers
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What color are the lights flashing on the printer, and which lights are flashing?

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