How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask BobJamIT Your Own Question
Category: Printers
Satisfied Customers: 87
Type Your Printers Question Here...
BobJamIT is online now
A new question is answered every 9 seconds

I have a HP Photosmart 5520. Print qulaity page will not

Customer Question

I have a HP Photosmart 5520. Print qulaity page will not fill in the black veritcal box. Just the outline. Rep.laced the black cartridge -- still the same. Ran clean cartridges. Still the same.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Probably 4 yrs old. Worked fine but did not use for 3 wks becuase myi computer was down.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC - Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just started happening after having reinstalled the software to reconnect.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I print a lot pf picturers. Use glososy paper. BEST setting
Submitted: 5 months ago.
Category: Printers
Expert:  BobJamIT replied 5 months ago.


Please download the latest Full Feature Software and Drivers from HP's site, here is a link for the HP Photosmart 5520:

Once downloaded and installed, use the "tools" in the application to do a "deep cleaning", there is a chance some ink is clogged and hopefully this will resolve this issue.



Related Printers Questions