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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Wii not print, mg3620, PC and I don't know the OS, I am

Customer Question

wii not print
JA: What's the make/model number of your printer? How old is it?
Customer: mg3620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC and I don't know the OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am trying to print my work schedule, and this has been about a month
JA: Anything else you want the printer expert to know before I connect you?
Customer: The printer will print, but the schedule won't show up
Submitted: 6 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 6 months ago.


I'm sorry about the issue. Do you mean it prints everything, except the work schedule?

Is there any error or message?

Is the work schedule in a website or in an email message or in a program, etc.?

Please reply at the box below. Thank you,

Customer: replied 6 months ago.
it will not print any thing
Expert:  Viet - Printer Tech replied 6 months ago.

Is there any error or message?

Does it print a blank page?

Expert:  IT Miro replied 6 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Please tell me if your printer is connected using wireless connection or USB connection?


IT Miro

Customer: replied 6 months ago.
Expert:  IT Miro replied 6 months ago.

JustAnswer is not a scam. See this link to learn more:

If you still require assistance with the printer issue, let me know and we will continue.


IT Miro

Expert:  IT Miro replied 6 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro