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IT Miro
IT Miro, Computer Scientist
Category: Printers
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I need to change the cartridges but can't seem to release

Customer Question

i need to change the cartridges but can't seem to release the cartridge holder
JA: What's the make/model number of your printer? How old is it?
Customer: less than one year old Epson XP 220
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: i had a message saying the cartridges were running low
JA: Anything else you want the printer expert to know before I connect you?
Customer: that's all
Submitted: 4 months ago.
Category: Printers
Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 4 months ago.

To successfully replace the ink cartridge, you first need to press the red cancel button. It is the last button on the printer that looks like a triangle in a circle. After that, press and hold that button again and hold it for 6 seconds. The cartridge holder should then be released and prepared for ink cartridge replacement.

Let me know if it worked, or you require further assistance.

Regards,

IT Miro

Customer: replied 4 months ago.
I did that - but now I can't release the cartridge from the holder
Customer: replied 4 months ago.
No thank you
Customer: replied 4 months ago.
Can you just tell me how to release cartridge from holder?
Expert:  IT Miro replied 4 months ago.

Sure.

To release the cartridge, you need to press the top part of a cartridge and then just pull it out. Here is a picture and a video showing how to do it:

PICTURE

VIDEO

The cartridge removal and replacement is the same for all printer models.

Regards,

IT Miro

Expert:  IT Miro replied 4 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.

Thanks,
IT Miro

Expert:  IT Miro replied 4 months ago.

Hello!

Let me know if you were able to receive my messages.