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IT Miro
IT Miro, Computer Scientist
Category: Printers
Satisfied Customers: 2964
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I need to change the cartridges but can't seem to release

Customer Question

i need to change the cartridges but can't seem to release the cartridge holder
JA: What's the make/model number of your printer? How old is it?
Customer: less than one year old Epson XP 220
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: i had a message saying the cartridges were running low
JA: Anything else you want the printer expert to know before I connect you?
Customer: that's all
Submitted: 20 days ago.
Category: Printers
Expert:  IT Miro replied 20 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 20 days ago.

To successfully replace the ink cartridge, you first need to press the red cancel button. It is the last button on the printer that looks like a triangle in a circle. After that, press and hold that button again and hold it for 6 seconds. The cartridge holder should then be released and prepared for ink cartridge replacement.

Let me know if it worked, or you require further assistance.

Regards,

IT Miro

Customer: replied 20 days ago.
I did that - but now I can't release the cartridge from the holder
Customer: replied 20 days ago.
No thank you
Customer: replied 20 days ago.
Can you just tell me how to release cartridge from holder?
Expert:  IT Miro replied 20 days ago.

Sure.

To release the cartridge, you need to press the top part of a cartridge and then just pull it out. Here is a picture and a video showing how to do it:

PICTURE

VIDEO

The cartridge removal and replacement is the same for all printer models.

Regards,

IT Miro

Expert:  IT Miro replied 18 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.

Thanks,
IT Miro

Expert:  IT Miro replied 15 days ago.

Hello!

Let me know if you were able to receive my messages.