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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I keeps going offline, and I have to unplug/plug almost

Customer Question

I keeps going offline, and I have to unplug/plug almost every time I try to print.
JA: What's the make/model number of your printer? How old is it?
Customer: Kodak ESP 2170 about 7 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Edge?
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been a few months off and on. Lately I get a message that an update is needed and it will restart in ? amount of time. And the update last forever. Usually I turn it off and turn it back on.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Not that I can think off. I'm contemplating getting a new laptop and printer if this keeps up.
Submitted: 3 months ago.
Category: Printers
Expert:  IT Miro replied 3 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 3 months ago.

Please tell me if your Kodak ESP 2170 printer is connected to a WiFi network, or some other way?


IT Miro

Customer: replied 3 months ago.
Expert:  IT Miro replied 3 months ago.

OK. Is the printer connected to a Windows or a Mac computer?

Customer: replied 3 months ago.
Expert:  IT Miro replied 3 months ago.

OK. The problem can be resolved by installing the latest printer drivers. I can assist you with that over a secure remote assistance.

Let me know if you would like that.

Customer: replied 3 months ago.
No thanks
Expert:  IT Miro replied 3 months ago.

I can lower the price for a secure remote assistance to $19. I am sending you an offer now so that you can review it and accept so that we can proceed.

Expert:  IT Miro replied 3 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 2 months ago.


Let me know if you were able to receive my messages.

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