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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5072
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not print when I press print on the

Customer Question

My printer will not print when I press print on the computer.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP Photosmart Plus B210
JA: Have you installed any updates recently?
Customer: No I haven't but Micro Soft has installed updates continually
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just want to print documents from email that come through. The printer wants to put it in a file.
Submitted: 3 months ago.
Category: Printers
Expert:  IT Miro replied 3 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 3 months ago.

Please tell me if you receive an error message when trying to print from the computer?


IT Miro

Customer: replied 3 months ago.
That has happened. Most of the time the message is asking what file name do I want for it.
Customer: replied 3 months ago.
I would rather have the call come to the home phone(###) ###-#### This morning I am in a dog training class for a rescued Schnauzer who doesn't want to be trained.
Expert:  IT Miro replied 3 months ago.

Hello again! Sorry for the delay in response.

Let me know when you are available again so we can continue. We can establish a secure remote assistance so that I can see the problem myself and help you solve it.

Expert:  IT Miro replied 3 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 3 months ago.


Let me know if you were able to receive my messages.

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