Hi, I can help with the issue.
There are 2 possible issues.
1. Ensure you remove all packing materials and tape from inside the printer. Remove any covers and look inside for tape or cardboard.
2. The printer is defective. In this case, return it to the store for a full refund and replacement.
Please let me know if I can assist further.Also, rate my answer based on your satisfaction.Thank you.
Great. Glad it worked.
Thank you. Would you mind rating my answer?