Hi, I can help with the issue.
This problem is most likely due to a dirty roller or bad motor. Using a damp paper towel with Windex or water, the rollers need to be cleaned so they are slightly sticky for the paper to catch. If doing that does not work, then it could be a faulty motor that is pulling the paper too slow. When this happens, the printer thinks it's a paper jam.
The best thing to do then is get a replacement printer under warranty. https://epson.com/contact-us
With the printer trays removed (if applicable), start where the paper first touches any roller and start with that one. It will be difficult to clean the rollers, which is usually done by a printer technician and removes the main cover.
Correct, it would need to be returned to Epson.
No problem. Sorry you are having trouble with the printer.
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