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comp_audio, Technician
Category: Printers
Satisfied Customers: 303
Experience:  I offer over 20 years experience in diagnosing and fixing home and business printers. I am eager to assist you today.
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Trying to print a cd for the first time on my new XP-830 and

Customer Question

Trying to print a cd for the first time on my new XP-830 and keep getting this message: "Your Mac is connected to the printer via AirPrint.
To print from Print CD, you need to use a driver provided by Epson." Printer is connected by usb cable not Air whatever.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson XP-830 Expression Premium 5 color. bought it about 3 weeks ago.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac. Sierra, OS 10.12.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: Tried to select printer for CD disc. Won't print discs from "Manual Printer". This is first time tried to print discs on this printer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 19 days ago.
Category: Printers
Expert:  comp_audio replied 19 days ago.

Hello, my name is ***** ***** I will do my best to assist you today. Please give me a minute to review your issue and get back to you. Thanks in advance

Expert:  comp_audio replied 19 days ago.

Can you tell me if you have a usb cable to connect directly from the printer to your mac?

Expert:  comp_audio replied 19 days ago.

Also I would recommend you download and install this driver package from Epson?

Expert:  comp_audio replied 19 days ago.

I have to go to a dentist appt. Be back soon.

Expert:  comp_audio replied 19 days ago.

Here and waiting for a little more then will be back tomorrow am.

Expert:  comp_audio replied 16 days ago.

Are you still needing assistance with printing on to a cd?