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comp_audio
comp_audio, Technician
Category: Printers
Satisfied Customers: 325
Experience:  I offer over 20 years experience in diagnosing and fixing home and business printers. I am eager to assist you today.
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I've moved and I cannot set up my fax machine to my phone. I

Customer Question

I've moved and I cannot set up my fax machine to my phone. I do not have a designated line. I use the same line for the phone and fax.
JA: How old is the phone?
Customer: 1-2 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am technology challenged. I think it is a pc. My fax is not connected to the computer, only the landline.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine before I moved. I just can't remember how to reconnect it. The last time I connected someone was able to talk me through it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Printers
Expert:  comp_audio replied 3 months ago.

Hello, my name is ***** ***** I will do my best to assist you today. Please give me a minute to review your issue and get back to you. Thanks in advance

Expert:  comp_audio replied 3 months ago.

Thanks for your patience. Please tell me what brand and model of fax machine are you working with and also what version of Windows are you using?

Customer: replied 3 months ago.
brother MFC 1770
Expert:  comp_audio replied 3 months ago.

On the left side of your fax machine there are a couple jacks there, and one of them is labeled "Line In". This is the one you want to connect to your phone line jack from the wall.

Expert:  comp_audio replied 3 months ago.

Do you only send faxes or do you also accept incoming faxes? I ask because if you have an answering machine or service it may interfere with the reception of the fax machine.

Expert:  comp_audio replied 3 months ago.

Let me know if this has helped?

Expert:  comp_audio replied 3 months ago.

I have to go to a dentist appt. Be back soon.

Expert:  comp_audio replied 3 months ago.

Here and waiting for a little more then will be back tomorrow am.

Expert:  comp_audio replied 3 months ago.

Are you still needing assistance with your brother fax machine?

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