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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5075
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I don't know how to clean the printhead on my Brother

Customer Question

I don't know how to clean the printhead on my Brother MFC-J270W printer, can you help?
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: probably 5 or more years old.....MFC-J270W
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: just yesterday ...I printed something and it was fine then I needed to print a form and the blue logo prints but none of the black text. I bought all new ink today thinking that could be the issue but still no text. I can hear the printing sound but no text
JA: Anything else you want the printer expert to know before I connect you?
Customer: No,but thanks for your help
Submitted: 6 months ago.
Category: Printers
Expert:  Kevin8472 replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin8472 replied 6 months ago.

What os are you running Windows 7, 8 or 10?