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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5068
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer will print but cannot scan due to commun ication

Customer Question

printer will print but cannot scan due to commun ication error on printer screen
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: epson xp 630
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Imac with sierra
JA: How long has this been an issue? What happened right before this popped up?
Customer: Unsure . Did get a message to go to app store for firm ware update
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope
Submitted: 16 days ago.
Category: Printers
Expert:  Kevin T replied 16 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 16 days ago.

How is it connected to your Mac, is it wired or wireless?

USB / Ethernet?

Customer: replied 16 days ago.
wifi and the printer doesn't show up on the wifi connected menu
Expert:  Kevin T replied 16 days ago.

Could I connect to your system and have a look?

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