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Ask Richard Your Own Question

Richard
Richard, Technician
Category: Printers
Satisfied Customers: 31253
Experience:  Printer and scanner problem resolver for over 15 years
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I have a new router and the printer is not hooking up to my

Customer Question

I have a new router and the printer is not hooking up to my laptop now.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Officejet 4500 wireless maybe 4 yrs
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC ASUS windows 7 pro
JA: How long has this been an issue? What happened right before this popped up?
Customer: 1 week I was told it was the router so I got a new one Belkin tried to help but suggested HP would be better
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 20 days ago.
Category: Printers
Expert:  Richard replied 20 days ago.

Hi there and welcome

First, have you connected the printer to the new router yet?

Please let me know.

Customer: replied 20 days ago.
Customer: replied 20 days ago.
I think so
Expert:  Richard replied 20 days ago.

Thanks

On the windows computer, go to start, devices and printers

Right click your printer and select remove as it needs to be re-added

Then click Add Printer, choose network printer and when it shows, click on it to add it

Once added, try to print to it

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

else Let me know the results please.

Customer: replied 20 days ago.
It does not show my printer
Expert:  Richard replied 20 days ago.

ok, how exactly did you connect it to your wireless network?

Customer: replied 20 days ago.
I used the printer connection the way it was & just hooked up the router
Expert:  Richard replied 20 days ago.

ah ok, then it has not been connected to the wireless network yet.

To connect it to this new network

1. Press the Setup button.

2. Press an arrow button to move to Wireless Menu, and then press OK.

3. Press an arrow button to move to Setup Wizard, and then press OK.

4. Follow the display instructions to complete the setup.

Then do my instructions again to add it

Let me know the results please.

Customer: replied 20 days ago.
error it is printing
Customer: replied 20 days ago.
no filtering connected not run
Expert:  Richard replied 20 days ago.

Sorry I am not clear on your message...

First, did you connect it to wifi? Did it install on computer?

Customer: replied 20 days ago.
no it got an error report no filtering connected not run
Expert:  Richard replied 20 days ago.

ok, but on which step of the instructions?

Customer: replied 20 days ago.
On the troubleshooting page my printer is listed 7 times with different endings like copy 1 ,copy4 etc which one do I use?
Expert:  Richard replied 20 days ago.

ok, sorry I am very lost, as I never mentioned a troubleshooting page.... nor do I know what part of my instructions you have been able to complete. I did ask about this a few times.

If you want, maybe it is easier for you if I connect to your computer and do this all for you.

Else I need more clarity please in your responses.

Customer: replied 20 days ago.
How do I know if my printer is connected?
Expert:  Richard replied 20 days ago.

Per the instructions I gave you

Press the Setup button.

2. Press an arrow button to move to Wireless Menu, and then press OK.

3. Press an arrow button to move to Setup Wizard, and then press OK.

4. Follow the display instructions to complete the setup.

Customer: replied 20 days ago.
I did it 4 times and it does not take the password
Expert:  Richard replied 20 days ago.

ok, then it means the password ***** ***** correct that your entering.

check on the label on the router and you will see wireless key, security key or similar, this is the password ***** need to use.

If it does not take the password ***** it is not connected, so you need to enter in the correct password

Customer: replied 20 days ago.
how could it be not the right password ? It is printed on paper that I copied on to printer 4 times
Expert:  Richard replied 20 days ago.

It is not right because it is not accepting the password.

Customer: replied 20 days ago.
Do I have to call best buy or Belkin?
Expert:  Richard replied 20 days ago.

No... you need to please more carefully read my instructions.

Can I connect to your computer and do this please, as I have been giving the instructions to solve this for the last hour now, but they are constantly being ignored.

Customer: replied 20 days ago.
I am on fixed income and do not want to pay anymore money
Expert:  Richard replied 20 days ago.

then please, can you read the messages I am sending and carefully follow the instructions.

I will again repeat

then it means the password ***** ***** correct that your entering.

check on the label on the router and you will see wireless key, security key or similar, this is the password ***** need to use.

If it does not take the password ***** it is not connected, so you need to enter in the correct password

Customer: replied 20 days ago.
I have been entering the correct password. It is not accepting it
Expert:  Richard replied 20 days ago.

Are you on a windows computer? and is it connected to wifi