On the windows computer, go to start, devices and printers
Right click your printer and select remove as it needs to be re-added
Then click Add Printer, choose network printer and when it shows, click on it to add it
Once added, try to print to it
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
else Let me know the results please.