Hi there and welcome
First, have you connected the printer to the new router yet?
Please let me know.
On the windows computer, go to start, devices and printers
Right click your printer and select remove as it needs to be re-added
Then click Add Printer, choose network printer and when it shows, click on it to add it
Once added, try to print to it
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
else Let me know the results please.
ok, how exactly did you connect it to your wireless network?
ah ok, then it has not been connected to the wireless network yet.
To connect it to this new network
1. Press the Setup button.
2. Press an arrow button to move to Wireless Menu, and then press OK.
3. Press an arrow button to move to Setup Wizard, and then press OK.
4. Follow the display instructions to complete the setup.
Then do my instructions again to add it
Let me know the results please.
Sorry I am not clear on your message...
First, did you connect it to wifi? Did it install on computer?
ok, but on which step of the instructions?
ok, sorry I am very lost, as I never mentioned a troubleshooting page.... nor do I know what part of my instructions you have been able to complete. I did ask about this a few times.
If you want, maybe it is easier for you if I connect to your computer and do this all for you.
Else I need more clarity please in your responses.
Per the instructions I gave you
Press the Setup button.
ok, then it means the password ***** ***** correct that your entering.
check on the label on the router and you will see wireless key, security key or similar, this is the password ***** need to use.
If it does not take the password ***** it is not connected, so you need to enter in the correct password
It is not right because it is not accepting the password.
No... you need to please more carefully read my instructions.
Can I connect to your computer and do this please, as I have been giving the instructions to solve this for the last hour now, but they are constantly being ignored.
then please, can you read the messages I am sending and carefully follow the instructions.
I will again repeat
then it means the password ***** ***** correct that your entering.
Are you on a windows computer? and is it connected to wifi